I'm having trouble placing my order, what do I do?
We are sorry to hear that you are having trouble placing an order, we will try to get this resolved for you as soon as possible.
Before getting in contact with us please make sure you have tried the following:
1. Delete your cookies
A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here) .Cookies store data which could also include errors, so you may need to delete your cookies
Please note that if you have added items to your basket or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.
2. Restart your browser
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
3. Contact us
If you're still having problems, contact our Customer Service Team with the following information:
As much detail as you can about the issue.
Screenshots of any error messages you receive.
How you are accessing our site (PC, Mac, Phone, Tablet).
Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.).
What you've done so far to try to resolve the issue.
If none of these methods work, please Live chat a member of our contact centre. However before you do please provide the following information in your initial message:
As much detail as you can about the issue.
Screenshots of any error messages you receive.
How you are accessing our site (PC, Mac, Phone, Tablet).
Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.).
What you've done so far to try to resolve the issue.