I am getting an error message on your website, what do I do?

We are sorry to hear you are getting an error on our website, we suggest that you try the following:

1. Delete your cookies

A cookie is a small file we store on your computer to let us know who you are next time you visit us. Cookies store data which could also include errors, so you may need to delete your cookies to delete these errors.

On most internet browsers you can delete your cookies using 'Tools' or 'History'.

2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Contact us

If you're still having problems, contact our Customer Service Team with the following information:

• As much detail as you can about the issue.

• Screenshots of any error messages you receive.

• How you are accessing our site (PC, Mac, Phone, Tablet).

• Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.).

• What you've done so far to try to resolve the issue.