Can i return a cut precious metal product, special or manufactured order?
We regret to advise that some of our special order items will not be accepted for return. This includes:
Products made to order including all manufactured lines.
Bespoke cut precious metals products including sheet, wire, tube, loose chain etc
Grain
Piercing related products (such as ear posts, earrings or hook wires)
PPE equipment (such as masks or gloves)
3D Printed parts
Please call us on 0345 100 1122 or email us and we will advise once we know further details.