Welcome to our Help Centre


How do I trade in my scrap?

To ensure your scrap is safely returned to us we have four methods of collection : 
  • Add one of our FREE scrap pots or scrap bags, then simply post it to us. Download our free returns labels as well. 
  • Ask for a FREE special delivery envelope to ensure your scrap is safely returned to Cooksongold. Call 0345 100 1122 for more information.
  • For larger scrap collections simply call to arrange an on-site visit from one of our trusted representatives. Please note this service is suspended currently due to COVID restrictions. 
  • Drop your collected scrap into any one of our stores, located in Birmingham's Jewellery Quarter and Hatton Garden in London. Please note our in store scrap collection is currently suspended

Don't forget, you can save £10 on the processing fees of your first consignment with Cooksongold. Make sure you include your voucher when you return your scrap to us.