Welcome to our Help Centre


Q: How do I trade in my scrap?

A: To ensure your scrap is safely returned to us we have four methods of collection :  Add one of our FREE scrap pots or scrap bags, then simply post it...Read more

Q: How do you charge for scrap services?

A: Our charges vary based on: Quantity of materials supplied The assay type - make up of gold, silver, platinum etc. The processes we have to useFor further...Read more

Q: What are the latest metal prices?

A: Our latest scrap prices are available online and updated twice a day. Visit our Metal Prices page to find out more.   ...Read more

Q: What are the settlement terms for the Cooksongold scrap service?

A: Our settlement terms are flexible and allow us to pay you by: Cash Bank transfer Credited to your Cooksongold Metal Account or Cooksongold credit...Read more

Q: What type of materials do you treat?

A: We treat thousands of pounds worth of scrap metal items every day. We can provide valuations for: Unwanted or damaged jewellery, including watch...Read more

Q: How long will it take to process my scrap?

A: We try to turn around jobs as quickly as possible. Our aim is to process: Clean and Hallmarked ScrapSame or Next Day Assay BarsSame or Next Day Bench...Read more

Q: How much does your scrap pot weigh?

A: Our scrap pot weighs around 80-85g ...Read more

Q: Can I watch my scrap being melted?

A: Customers may be able to watch their scrap being reprocessed by prior arrangement. Contact us for more details. ...Read more

Q: Why choose Cooksongold to process my scrap?

A: Cooksongold has over 10 years experience in melting and assaying, and the process used to treat your scrap is the same as we use in the production of our...Read more

Q: Will the impact of CoronaVirus affect my scrap order?

A: As of Monday 15th of June, you will be able to take your scrap into either our Hatton Garden or Jewellery Quarter stores to be processed. However, given...Read more

Q: How do I order a scrap pot?

A: If you have scrap to trade in, you can get a FREE* scrap pot from Cooksongold by clicking here. You will also need to download a scraps return label ...Read more