Welcome to our Help Centre


Q: Do you sell gift vouchers?

A: To purchase gift vouchers call 0345 100 1122, or visit our stores in Birmingham (Jewellery Quarter), or London (Hatton Garden). You can spend Cooksongold...Read more

Q: Can I use my gift voucher online?

A: At present, our £25 Cooksongold Gift Vouchers can only be used when placing orders in store or over the phone. To place an order, please call 0345 10...Read more

Q: Can I use my gift voucher on more than one order?

A: No - our £25 gift vouchers can be redeemed on one order only. You can use more than one voucher on an order - however, if your order is less than...Read more

Q: How do I know my promotion code has been accepted?

A: If you have a promotional or offer code, these can be applied on the Checkout screen under Delivery Method. Type in your code and click the apply button....Read more

Q: How can I add a voucher code to my order?

A: If you are lucky enough to have received a promotional code or a free product or a discount for your next order, these can be applied in the checkout...Read more

Q: What is your latest deal of the week?

A: Every week we offer a product or range of products at a limited, discounted price. Our latest deal of the week is... ...Read more

Q: When is your next Free Delivery Event?

A: We don't advertise our free delivery events in advance, but it's worth following us on facebook or subscribing to our emails to find out...Read more

Q: I didn't receive my welcome offer. Help!

A: We're sorry if you didn't receive your welcome offer. There can be many reasons why this happens but if you email us directly quoting the email...Read more