Welcome to our Help Centre


What personal information do we collect and how do we use use it ?

You can find this information in section 3 of our Privacy Policy here.

Data

 

How we use this data

 

Why?

 

Name/Contact DetailsDeliver your purchases to youWe collect this data in order to perform a contract with you (fulfil your order).
Send you service messages by text or e-mail, such as order updatesWe collect this data in order to perform a contract with you (so we can give you order updates and let you know when it has been despatched).
Sending you information by email, SMS, or post, about our new products, services, offers and other information.This is to keep you up to date. We only send this with your permission
Send you communications required by law or which are necessary to inform you about our changes to the services we provide you.This is to keep you up to date on if we update key information like our privacy policy.
Fraud prevention and detectionTo prevent and detect fraud against either you or Cooksongold.
Showing you Cooksongold.com adverts as you browse the webSo you can see our latest products and deals including offers based on your previous shopping history. We’ll do this on the basis of our legitimate business interests.
Finding out what you, and other customers, likeTo ensure we are giving you what you want, and to stay ahead of the competition.
Date of BirthSend you an offer on your birthday.We collect this data so we can you a special offer on your birthday. This is not a compulsory requirement on our registration process.
Payment Information
This means your card’s security/CVV code.
We do not store this information.
Take payment, and give refundsWe’ve got to do this to perform our contract with you.
Fraud prevention and detectionTo prevent and detect fraud against either you or Cooksongold.
Contact History
Includes what you have said to us over...
phone, live chat, email, social media and our onsite help.
Provide customer service and supportWe’ve got to do this to perform our contract with you and respond to your queries, refund requests and complaints.
Train our staffWe use the data collected to train our staff and to improve our customer service offering.
Feedback requests and reviewsWe use the data collected to improve our customer service offering and to help other customers with their shopping experience.
Purchase History
Includes what you have bought and 
items you have saved in baskets.
To fulfil your orderWe’ve got to do this to perform our contract with you.
Provide customer service and support, and handle returnsWe’ve got to do this to perform our contract with you.
Information about your devices (phone, tablet, computer) and how you use our website
The information you give us when you browse our site or use our app, including your IP address and device type and, your location data, as well as how you use our website.
Finding out what you, and other customers, likeTo ensure we are giving you what you want, and to stay ahead of the competition and offer you a more personalised shopping experience. We’ll do this on the basis of our legitimate business interests.
Improve our website.To give you the best possible shopping experience.
Protect our websiteTo prevent and detect fraud against either you or Cooksongold, and to meet our legal obligations about looking after your data
To deliver the best possible web experience.We use information gathered by the use of cookies in your web browser. This includes collecting information on what web pages you have viewed, products you have clicked on search terms you have entered.
To provide product recommendationsTo recommend products based on your browsing and shopping behaviour. We’ll do this on the basis of our legitimate business interests.
Showing you Cooksongold.com adverts asyour browse the webSo you can see our latest products and deals including offers based on your previous shopping history. We’ll do this on the basis of our legitimate business interests.
Your responses to competitions, surveys and feedback requests.Competition requirementsAdminister any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
Survey and feedback requestsWe use the data collect to improve our customer service offering and to help other customers with their shopping experience. We’ll do this on the basis of our legitimate business interests.