Welcome to our Help Centre


Q: Do I need to be a company to register?

A: No, we accept orders from individuals as well as companies. Just ensure when you register that you fill in all fields that are marked with a red asterisk (...Read more

Q: How do I change my password?

A: Changing your password is easy. After logging into your account, just click on Personal Details under the My Account menu in the top right of the screen....Read more

Q: How do I log in ?

A: Click on the log in button and enter your email address and password. This quickly allows you to access the shop, see prices and order online. If you'...Read more

Q: I have just changed my email address and unable to log in

A: We are serious about security at Cooksongold so any changes to your email will be processed by a member of our team for processing. This should normally...Read more

Q: Why can't I register ?

A: If you are not being accepted for registration, carefully check your form, any field marked 'required' must have an entry. When logging in ensure...Read more

Q: How do I register ?

A: To be able to get the most from Cooksongold.com, we recommend that you register your details with us. To register all you need to do is click here. You...Read more

Q: Can I see your on-line shop without registering ?

A: Yes. You can browse our entire product range and prices. You can also build a basket but you will not be able to place an order without registering. When...Read more

Q: When I register to use the on-line shop, how long will it take to activate my account ?

A: All new or existing customers wishing to pay by credit/debit card, you account will automatically be registered on submitting the form. You will receive...Read more

Q: Why do I have to register to access www.cooksongold.com ?

A: Registering on our site allows you to fully access our on-line shop, view full details of all our products including prices, stock information and place...Read more

Q: I have forgotten my password. Can I get a new one?

A: If you have forgotten your password, visit our Password Recovery Page. You will need to know your email address as we will send details on how to reset...Read more