Account

• Q: How do I apply for a credit account?

• Q: Do you offer a student discount?

• Q: Do you wholesale to other businesses?

• Q: How do I pay using my Cooksongold Credit Account?

• Q: I am having trouble finding where to enter the VAT number on my account- where do I go ?

Login and Registration

• Q: How do I log in ?

• Q: How do I register ?

• Q: Why can't I register ?

• Q: Do I need to be a company to register?

• Q: I have just changed my email address and unable to log in

Promotions and Offers

• Q: How can I add a voucher code to my order?

• Q: Do you sell gift vouchers?

• Q: What is your latest deal of the week?

• Q: I didn't receive my welcome offer. Help!

• Q: When is your next Free Delivery Event?

Scrap and Metal Prices

• Q: How do I trade in my scrap?

• Q: How do you charge for scrap services?

• Q: What are the settlement terms for the Cooksongold scrap service?

• Q: What are the latest metal prices?

• Q: How long will it take to process my scrap?

Catalogue

• Q: How do I order a Cooksongold Catalogue?

• Q: Can I get a digital copy of your catalogue?

Privacy and Security

• Q: What are your terms and conditions?

• Q: What personal information do we collect and how do we use use it ?

• Q: What are the contact details of your data controller?

• Q: How do I stop seeing your adverts on other websites?

• Q: If I opt out will that stop all emails & SMS?

Search

• Q: How do I find the products I want ?