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Website Information
Account
Q: How do I apply for a credit account?
Q: I am an existing customer, how do I purchase online?
Q: Do you offer a student discount?
Q: How do I delete my account?
Q: Can I view items I have previously bought ?
Login and Registration
Q: How do I change my password?
Q: Why can't I register ?
Q: Do I need to be a company to register?
Q: I have just changed my email address and unable to log in
Q: How do I log in ?
Promotions and Offers
Q: Do you sell gift vouchers?
Q: How can I add a voucher code to my order?
Q: Can I use my gift voucher online?
Q: Can I use my gift voucher on more than one order?
Q: What is your latest deal of the week?
Scrap and Metal Prices
Q: Do you have a minimum processing charge?
Q: How do I trade in my scrap?
Q: How do you charge for scrap services?
Q: How long will it take to process my scrap?
Q: Can I watch my scrap being melted?
Catalogue
Q: Can I get a digital copy of your catalogue?
Q: How do I order a Cooksongold Catalogue?
Privacy and Security
Q: What are your terms and conditions?
Q: What are the contact details of your data controller?
Q: How long do we keep your personal data?
Q: How do I stop seeing your adverts on other websites?
Q: If I opt out will that stop all emails & SMS?
Search
Q: How do I find the products I want ?