Account

• Q: How do I apply for a credit account?

• Q: I am an existing customer, how do I purchase online?

• Q: Do you offer a student discount?

• Q: How do I delete my account?

• Q: Can I view items I have previously bought ?

Login and Registration

• Q: How do I change my password?

• Q: Why can't I register ?

• Q: Do I need to be a company to register?

• Q: I have just changed my email address and unable to log in

• Q: How do I log in ?

Promotions and Offers

• Q: Do you sell gift vouchers?

• Q: How can I add a voucher code to my order?

• Q: Can I use my gift voucher online?

• Q: Can I use my gift voucher on more than one order?

• Q: What is your latest deal of the week?

Scrap and Metal Prices

• Q: Do you have a minimum processing charge?

• Q: How do I trade in my scrap?

• Q: How do you charge for scrap services?

• Q: How long will it take to process my scrap?

• Q: Can I watch my scrap being melted?

Catalogue

• Q: Can I get a digital copy of your catalogue?

• Q: How do I order a Cooksongold Catalogue?

Privacy and Security

• Q: What are your terms and conditions?

• Q: What are the contact details of your data controller?

• Q: How long do we keep your personal data?

• Q: How do I stop seeing your adverts on other websites?

• Q: If I opt out will that stop all emails & SMS?

Search

• Q: How do I find the products I want ?