Account

• Q: Do you offer a student discount?

• Q: How do I apply for a credit account?

• Q: How do I pay using my Cooksongold Credit Account?

• Q: How do I delete my account?

• Q: Can I view items I have previously bought ?

Login and Registration

• Q: How do I change my password?

• Q: How do I log in ?

• Q: I have forgotten my password. Can I get a new one?

• Q: How do I register ?

• Q: Why can't I register ?

Promotions and Offers

• Q: Can I use my gift voucher online?

• Q: Do you sell gift vouchers?

• Q: Can I use my gift voucher on more than one order?

• Q: I didn't receive my welcome offer. Help!

• Q: What is your latest deal of the week?

Scrap and Metal Prices

• Q: How do you charge for scrap services?

• Q: How do I trade in my scrap?

• Q: What are the latest metal prices?

• Q: What are the settlement terms for the Cooksongold scrap service?

• Q: Can I watch my scrap being melted?

Catalogue

• Q: Can I get a digital copy of your catalogue?

• Q: How do I order a Cooksongold Catalogue?

Privacy and Security

• Q: What are your terms and conditions?

• Q: How do ask for my personal data to be deleted?

• Q: How do I request my personal data?

• Q: How do I stop seeing your adverts on other websites?

• Q: What are the contact details of your data controller?

Search

• Q: How do I find the products I want ?