Account

• Q: I am an existing customer, how do I purchase online?

• Q: How do I apply for a credit account?

• Q: Will Brexit affect my account with Cooksongold?

• Q: Can I add a new address to my account?

• Q: How do I delete my account?

Login and Registration

• Q: How do I change my password?

• Q: Do I need to be a company to register?

• Q: When I register to use the on-line shop, how long will it take to activate my account ?

• Q: How do I register ?

• Q: I have just changed my email address and unable to log in

Promotions and Offers

• Q: Do you sell gift vouchers?

• Q: Can I use my gift voucher on more than one order?

• Q: Can I use my gift voucher online?

• Q: What is your latest deal of the week?

• Q: I didn't receive my welcome offer. Help!

Scrap and Metal Prices

• Q: How do I trade in my scrap?

• Q: How do you charge for scrap services?

• Q: Can I watch my scrap being melted?

• Q: What are the latest metal prices?

• Q: How much does your scrap pot weigh?

Catalogue

• Q: Can I get a digital copy of your catalogue?

• Q: How do I order a Cooksongold Catalogue?

Privacy and Security

• Q: What are your terms and conditions?

• Q: I live outside the UK, how do Cooksongold protect my data?

• Q: How do I stop seeing your adverts on other websites?

• Q: What are the contact details of your data controller?

• Q: If I opt out will that stop all emails & SMS?

Search

• Q: How do I find the products I want ?