Welcome to our Help Centre

Q: What is GST?

A: Please note that orders to Australia and New Zeland will have GST applied to their Net Price and Postage and Packaging. GST rates are currently set at the...Read more

Q: What is IOSS?

A: A change to EU VAT on goods and orders under €150, means we will be able to charge VAT in our checkout on orders below €150. This should lead to...Read more

Q: How do I view prices including VAT?

A: Please note - all product pages show prices both including and excluding VAT. ...Read more

Q: What will VAT add to my shop?

A: VAT is currently charged at 20% in the United Kingdom, so 20% of your total basket will be added on top. But don't worry there's a breakdown of...Read more

Q: I am having trouble finding where to enter the VAT number on my account- where do I go ?

A: You enter the VAT number on the Registration form. Please ensure you enter just the numbers with no spaces. To add onto an existing account, click on '...Read more

Q: How do I register my EU VAT number?

A: You can enter a VAT number at either the point of registering your account online or by amending your account, please log in here to see your...Read more