Welcome to our Help Centre


Q: What forms of payment do you accept ?

A: We welcome Visa, MasterCard, Visa Debit* and PayPal.       If you have a Cookson Precious Metals credit account, you can pay...Read more

Q: What is PayPal Pay in 3?

A: PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments...Read more

Q: How do I use PayPal Pay in 3?

A: At the payment stage, choose to Pay with PayPal and click Place Order. You’ll then be directed to log into your PayPal account, where you’ll...Read more

Q: PayPal Pay in 3 doesn’t appear as an option within my PayPal wallet. Why not?

A: This will be because you’re not eligible for Pay in 3 right now. Eligibility is based on your circumstances and is entirely managed by PayPal as a...Read more

Q: Why isn't PayPal working?

A: If PayPal isn't working it could be because there is a part of the address missing.   Please check that you have filled in all the required...Read more

Q: Can I pay using PayPal?

A: Yes, just click the PayPal option when you go to checkout, under the Payments and Summary section and fill out your details. Find out more about PayPal by...Read more

Q: How does PayPal Pay in 3 work?

A: There are no fees to use PayPal Pay in 3.You can see details of how much you owe at any time, by logging into your PayPal account.    You’...Read more

Q: Who can use PayPal Pay in 3?

A:  To pay with PayPal Pay in 3, you’ll need to be over the age of 18, and living in the UK (this excludes customers in the Channel Islands and...Read more