Welcome to our Help Centre

Q: How do I apply for a credit account?

A: You can apply for a credit account by filling out the attached Credit Account application form and emailing it to info@cooksongold.com ...Read more

Q: How do I use PayPal Pay in 3?

A: At the payment stage, choose to Pay with PayPal and click Place Order. You’ll then be directed to log into your PayPal account, where you’ll...Read more

Q: What forms of payment do you accept ?

A: We welcome Visa, MasterCard, Visa Debit* and PayPal.       If you have a Cookson Precious Metals credit account, you can pay...Read more

Q: Can I pay using PayPal?

A: Yes, just click the PayPal option when you go to checkout, under the Payments and Summary section and fill out your details. Find out more about PayPal by...Read more

Q: How much is this in my currency?

A: If you want to translate prices. Click one of the links below: GBP EUR USD CAD AUD NZD NOK SEK   DKK CHF     ...Read more

Q: How do I pay using my Cooksongold Credit Account?

A: When registering ensure you complete the 'Existing Cookson Account No' box with your existing number i.e. 001B123456 (found on previous invoices)....Read more

Q: What is 'Metal pre-authorisation' on my PayPal invoice?

A: You may now see a line on your PayPal invoice called '1 Metal pre-authorisation' and wondered what it is. Please be advised, this is an...Read more

Q: Why isn't PayPal working?

A: If PayPal isn't working it could be because there is a part of the address missing.   Please check that you have filled in all the required...Read more

Q: Is it safe to use my credit or debit card ?

A: Shopping at cooksongold.com is secure. Our secure server encrypts your credit/debit card details. Our customers have never reported fraudulent use of...Read more

Q: PayPal Pay in 3 doesn’t appear as an option within my PayPal wallet. Why not?

A: This will be because you’re not eligible for Pay in 3 right now. Eligibility is based on your circumstances and is entirely managed by PayPal as a...Read more

Q: How does PayPal Pay in 3 work?

A: There are no fees to use PayPal Pay in 3.You can see details of how much you owe at any time, by logging into your PayPal account.    You’...Read more

Q: Who can use PayPal Pay in 3?

A:  To pay with PayPal Pay in 3, you’ll need to be over the age of 18, and living in the UK (this excludes customers in the Channel Islands and...Read more

Q: What is PayPal Pay in 3?

A: PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments...Read more

Q: Do you accept cheques?

A: When ordering online, we only accept the following payment options. If you are ordering via our contact centre you can pay by cheque. Cheques should be...Read more