Welcome to our Help Centre

Items from my order were out of stock and now they are overdue, what happens now?

If an item is out of stock it will be placed on back order and despatched as soon as more stock arrives. You will not be charged for an item until it has been despatched, items sent out on back order will incur a separate delivery charge.

If you wish to cancel an item that is on back order or swap it for an alternative please contact our sales team on 0345 100 1122 or 0121 200 2120 who will be able to assist you.