Welcome to our Help Centre

Can I return a special order?

We regret to advise that some of our special order items will not be accepted for return. This includes:

  • All grain and some cut bullion
  • Piercing related products (such as ear posts, earrings or hook wires)
  • PPE equipment (such as masks or gloves)

Please call us on 0345 100 1122 or email us and we will advise once we know further details.