Welcome to our Help Centre


How do I return an item?

FREE 180 DAY RETURNS

To return an item to us, please click one of the links below based on the size and value of your parcel.
If your parcel is larger than 10kg or more than £500 - please contact us to discuss return options.

FREE RETURNS FORMS

Item Weight Up To 3kg
Cost Up To £100

Item Weight 3kg - 10kg
Cost  £100 - £500

 


 

Please return any products to: 

CPM Ltd.
The Returns Department,
59 - 83 Vittoria Street,
Birmingham,
B1 3NZ. 

  • Returned goods will be credited if returned in their original condition, and with a completed Returns Form
  • For special order items, such as bespoke cut bullion, please see here
  • There are some items we will not accept back for return these include piercing-related products (such as ear posts, earrings or hook wires) and PPE equipment (such as masks or gloves). 
  • Goods accepted for return will be credited at the price on the date of invoice
  • We will only refund return postage for goods not required if returned in less than 180 days. If the prepaid postage option is used and the return is over 180 days, we will deduct the cost from your refund
  • If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method
  • If you request a refund, this will be normally processed within one working week.

Related Queries Include:

Exchanging an item >>

Cancelling an order >>

Special order items >>

Item sent incorrectly >>

Item is faulty or has developed a fault >>

Return of items more than 180 days old >>

Returns for International Customers >>