Welcome to our Help Centre


Q: What custom clearance charges will I have to pay on my order?

A: Please find information on the custom clearance charge on clearing customs from our carriers. The below costs excludes VAT which will also be applied...Read more

Q: How do I return an item from an address outside the UK?

A: If you are an export customer but would like to return an item to us for a refund please contact us and we will advise you of the best process to get...Read more

Q: Will Brexit affect my account with Cooksongold?

A: Whilst there is a new trade agreement with the EU which came into force on the 1st January 2021, please bear with us as we deal with the outcome of Brexit...Read more

Q: Do you deliver internationally?

A: We welcome orders from all over the world and have customers in over 50 countries. Our delivery methods to International countries include: Airmail from...Read more

Q: Can I still order for delivery to the EU after Brexit?

A: We are still delivering to all EU/EEA countries and offer a range of delivery methods including International Standard delivery and express courier...Read more

Q: Do you deliver to PO Box addresses?

A: In the vast majority of cases we are unable to delivery to international PO Box addresses, due to the nature of the goods.  We ask that you provide...Read more

Q: Why is there no VAT on my order?

A: Currently, for all EU/EEA countries, you will not be charged VAT on your order. However, you may be charged VAT by customs or by the carrier in your...Read more

Q: Will I have to pay custom duties on my order?

A: Currently for all EU / EEA countries, you will not be charged VAT on your order. However you may be charged VAT by customs or by the carrier in your...Read more

Q: How do I register my EU VAT number?

A: You can enter a VAT number at either the point of registering your account online or by amending your account, please log in here to see your...Read more

Q: How do I give you my EORI number?

A: We would encourage customers to ensure they have EORI status where applicable and to contact us on +44 121 200 2120 so we can update your account with...Read more

Q: Do you comply with the Italian e-Invoicing Law?

A: Orders placed on cooksongold.it are invoiced by Cookson Precious Metals. While we are VAT registered in Italy, we operate and invoice from the UK. Non-...Read more

Q: How much is this in my currency?

A: If you want to translate prices. Click one of the links below: GBP EUR USD CAD AUD NZD NOK SEK   DKK CHF     ...Read more

Q: Will I incur any import or duty charges for my order?

A: Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local...Read more

Q: Why can't I order hazardous goods?

A: Unfortunately in some instances we no longer ship hazardous labelled goods outside the UK. We are currently in the process of removing affected items...Read more