Welcome to our Help Centre

Q: Do you deliver internationally?

A: We welcome orders from all over the world and have customers in over 50 countries. Our delivery methods to International countries include: Airmail from...Read more

Q: How do I return an item from an address outside the UK?

A: If you are an export customer but would like to return an item to us for a refund please contact us and we will advise you of the best process to get...Read more

Q: How much is this in my currency?

A: If you want to translate prices. Click one of the links below: GBP EUR USD CAD AUD NZD NOK SEK   DKK CHF     ...Read more

Q: Will I incur any import or duty charges for my order?

A: Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local...Read more

Q: How do I register my EU VAT number?

A: You can enter a VAT number at either the point of registering your account online or by amending your account, please log in here to see your...Read more

Q: Do you deliver to PO Box addresses?

A: In the vast majority of cases we are unable to delivery to international PO Box addresses, due to the nature of the goods.  We ask that you provide...Read more

Q: Will Brexit affect my account with Cooksongold?

A: With so many decisions not yet taken by the governments involved it is difficult to give you a completely definitive answer. However we can advise that......Read more

Q: Do you comply with the Italian e-Invoicing Law?

A: Orders placed on cooksongold.it are invoiced by Cookson Precious Metals. While we are VAT registered in Italy, we operate and invoice from the UK. Non-...Read more

Q: Why can't I order hazardous goods?

A: Unfortunately in some instances we no longer ship hazardous labelled goods outside the UK. We are currently in the process of removing affected items...Read more