Delivery

• Q: Can I have my order delivered to a store?

• Q: When will my order be despatched?

• Q: I have some items in my basket but it isn't showing free delivery.

• Q: How long do free delivery items take to arrive?

• Q: Do you deliver internationally?

International

• Q: Will I have to pay custom duties on my order?

• Q: What is IOSS?

• Q: Do you deliver internationally?

• Q: How do I return an item from an address outside the UK?

• Q: Do you comply with the Italian e-Invoicing Law?

Click and Collect

• Q: How do I Click and Collect?

• Q: What is Click and Collect?

• Q: I can't get in to collect my order, what do I do?

Returns and Refunds

• Q: How do I return an item?

• Q: How do I return faulty items?

• Q: I've been sent an incorrect item. What do I do?

• Q: Can I exchange an item?

• Q: Can I cancel a stocked order?