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Delivery
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Delivery and Returns
Delivery
Q: Can I have my order delivered to a store?
Q: What do I do if an item is missing from my order?
Q: When will my order be despatched?
Q: How long do free delivery items take to arrive?
Q: Do you deliver internationally?
International
Q: Do you deliver internationally?
Q: How do I return an item from an address outside the UK?
Q: What custom clearance charges will I have to pay on my order?
Q: What is IOSS?
Q: How much is this in my currency?
Click and Collect
Q: How do I Click and Collect?
Q: What is Click and Collect?
Q: I can't get in to collect my order, what do I do?
Returns and Refunds
Q: How do I return an item?
Q: What do I do if an item is missing from my order?
Q: Can I return a special order?
Q: How do I return an item from an address outside the UK?
Q: Can I cancel a stocked order?