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Delivery
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Delivery and Returns
Delivery
Q: Can I have my order delivered to a store?
Q: What do I do if an item is missing from my order?
Q: How soon will I receive my parcel?
Q: How do I track my parcel?
Q: I have some items in my basket but it isn't showing free delivery.
International
Q: How do I return an item from an address outside the UK?
Q: Will I have to pay custom duties on my order?
Q: Do you deliver internationally?
Q: Do you comply with the Italian e-Invoicing Law?
Q: How much is this in my currency?
Click and Collect
Q: How do I Click and Collect?
Q: What is Click and Collect?
Q: I can't get in to collect my order, what do I do?
Returns and Refunds
Q: How do I return an item?
Q: Can I return a special order?
Q: What do I do if an item is missing from my order?
Q: How do I return an item from an address outside the UK?
Q: Can I exchange an item?