Delivery

• Q: How long do free delivery items take to arrive?

• Q: How do I track my parcel?

• Q: What restrictions apply to your same day despatch claim?

• Q: I have some items in my basket but it isn't showing free delivery.

• Q: Can I have my order delivered to a store?

International

• Q: What custom clearance charges will I have to pay on my order?

• Q: How do I return an item from an address outside the UK?

• Q: Will Brexit affect my account with Cooksongold?

• Q: Do you deliver internationally?

• Q: Can I still order for delivery to the EU after Brexit?

Click and Collect

• Q: How do I Click and Collect?

• Q: What is Click and Collect?

• Q: I can't get in to collect my order, what do I do?

Returns and Refunds

• Q: How do I return an item?

• Q: How do I return faulty items?

• Q: Can I exchange an item?

• Q: Can I return a special order?

• Q: I've been sent an incorrect item. What do I do?