Delivery

• Q: How do I track my parcel?

• Q: What do I do if an item is missing from my order?

• Q: Can I have my order delivered to a store?

• Q: Do you deliver internationally?

• Q: What restrictions apply to your same day despatch claim?

International

• Q: Do you deliver internationally?

• Q: How do I return an item from an address outside the UK?

• Q: Will Brexit affect my account with Cooksongold?

• Q: How do I register my EU VAT number?

• Q: Will I incur any import or duty charges for my order?

Click and Collect

• Q: How do I Click and Collect?

• Q: What is Click and Collect?

• Q: I can't get in to collect my order, what do I do?

Returns and Refunds

• Q: How do I return an item?

• Q: Can I return a special order?

• Q: Can I exchange an item?

• Q: What do I do if an item is missing from my order?

• Q: How do I return faulty items?