Delivery

• Q: Can I still place an order online for delivery?

• Q: How do I track my parcel?

• Q: Should I be concerned about touching an order I have received or collected?

• Q: What do I do if an item is missing from my order?

• Q: How soon will I receive my parcel?

International

• Q: Do you deliver internationally?

• Q: How do I return an item from an address outside the UK?

• Q: How do I register my EU VAT number?

• Q: Will I incur any import or duty charges for my order?

• Q: Why can't I order hazardous goods?

Click and Collect

• Q: What is Click and Collect?

• Q: How do I Click and Collect?

• Q: I can't get in to collect my order, what do I do?

Returns and Refunds

• Q: How do I return an item?

• Q: What do I do if an item is missing from my order?

• Q: If I’m self-isolating, how do I return a product?

• Q: Can I exchange an item?

• Q: How do I return faulty items?