Welcome to our Help Centre

Can I have my order delivered to a store?

Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores using our click&collect service.

Simply select the Collect for Free option in the Delivery Details box on the checkout page.

On the next screen you'll be asked to choose your collection location, date and time.

We'll ask you to pay when you come and collect your order. To collect your order, please make a note of your order reference number and bring it with you.

When you come to collect your products in-store, it is important understand that we have made changes to our premises to ensure social distancing can be maintained. We are limiting 5 customers in the store at a single time and you may be required to queue outside.

Click & Collect

Q: How do I Click & Collect?