Welcome to our Help Centre


Q: Are your Birmingham/London stores open?

A: Both our Birmingham and London stores are now open for in store purchasing, scrap purchasing and order & collect. Note social distancing measures...Read more

Q: When are your stores open?

A: Cooksongold Birmingham 59 - 83 Vittoria Street, Birmingham, B1 3NZTel: 0345 100 1122 Day Open Close Mon - Thu 9:00am 4:30pm Fri 9:00am 4:15pm Sat- Sun...Read more

Q: Can I have my order delivered to a store?

A: Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores using our click&collect service. Simply...Read more

Q: Where are your stores?

A: We have stores in Hatton Garden and Birmingham. Birmingham Jewellery Quarter London Hatton Garden ...Read more

Q: Can I return a product into store?

A: Simply bring the item you want to return to one of our stores along with your a copy of your invoice and we will be able to process your return or you....Read more

Q: How are we making our stores safer?

A: Shopping in Store Safely Social distancing measures will remain in place to maintain customer and staff safety Please remember to bring a face covering...Read more

Q: Do you have any in store events?

A: With the current COVID restrictions still in place, we have suspended In-store events in 2021.  We will let you know if this changes.    ...Read more

Q: Where is your Birmingham store?

A: Cooksongold Birmingham Store 59-83 Vittoria St,  Birmingham, West Midlands B1 3NZ How to Get There We are a five minute walk away from the Jewellery...Read more

Q: Where is your Hatton Garden Store?

A: Cooksongold Hatton Garden 49 Hatton Garden, London, EC1N 8YS The nearest tube station is Farringdon   Hammersmith and City    ...Read more