Welcome to our Help Centre


Q: When are your stores open?

A: As of Monday 15th of June, we will be exercising new opening times.   Cooksongold Birmingham 59 - 83 Vittoria Street, Birmingham, B1 3NZTel: 0345 100...Read more

Q: Can I still use Click and Collect?

A: As of Monday 15th of June, our customers can use click and collect at both our Birmingham and London stores. We encourage you to use our click and collect...Read more

Q: How are we making our stores safer?

A: For both our Hatton Garden and Jewellery Quarter premises, we are taking steps to ensure the safety of our customers and staff during this time. Our...Read more

Q: Are your Birmingham/London stores open?

A: At Cooksongold our number one priority is the safety of our store teams and customers, it is why made the decision to shut down our stores temporarily....Read more

Q: Do you have any in store events?

A: As of Monday 15th of June, we have reopened our store for customers with social distancing measures in place. However, until further notice, we have...Read more

Q: Can I have my order delivered to a store?

A: Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores using our click&collect service. Simply...Read more

Q: Where are your stores?

A: We have stores in Hatton Garden and Birmingham. Birmingham Jewellery Quarter London Hatton Garden ...Read more

Q: Where is your Birmingham store?

A: Cooksongold Birmingham Store 59-83 Vittoria St,  Birmingham, West Midlands B1 3NZ How to Get There We are a five minute walk away from the Jewellery...Read more

Q: Where is your Hatton Garden Store?

A: Cooksongold Hatton Garden 49 Hatton Garden, London, EC1N 8YS The nearest tube station is Farringdon   Hammersmith and City    ...Read more