Welcome to our Help Centre


Q: Will the impact of CoronaVirus affect my scrap order?

A: As of Monday 15th of June, you will be able to take your scrap into either our Hatton Garden or Jewellery Quarter stores to be processed. However, given...Read more

Q: How are we making our stores safer?

A: For both our Hatton Garden and Jewellery Quarter premises, we are taking steps to ensure the safety of our customers and staff during this time. Our...Read more

Q: Can I still use Click and Collect?

A: As of Monday 15th of June, our customers can use click and collect at both our Birmingham and London stores. We encourage you to use our click and collect...Read more

Q: Are your Birmingham/London stores open?

A: At Cooksongold our number one priority is the safety of our store teams and customers, it is why made the decision to shut down our stores temporarily....Read more