Welcome to our Help Centre


Q: Will the impact of CoronaVirus affect my scrap order?

A: As of Thursday 5th November 2020, our walk in scrap facility in stores in Birmingham and London will be closed, EXCEPT for the drop off of refining bars....Read more

Q: Can I still use Click and Collect?

A: As of Thursday 5th November, our Birmingham and London stores will ONLY be open to make use of our Order & Collect service. Place your order either...Read more

Q: Are your Birmingham/London stores open?

A: As of Thursday 5th November, our Birmingham and London stores will ONLY be open to make use of our click & collect service. Place your order either...Read more

Q: Can I return a product into store?

A: From Thursday 5th November 2020, we will still be open to accept returns into our stores in Birmingham and London. However, we prefer if returns are only...Read more

Q: How are we making our stores safer?

A: As of Thursday 5th November, our Birmingham and London stores will ONLY be open to make use of our click & collect service. Place your order either...Read more