Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is...Read More


Q: When are your stores open?

A: Cooksongold Birmingham 59 - 83 Vittoria Street, Birmingham, B1 3NZ Tel: 0345 100 1122     Opening Hours Day Open Close Mon - Thu 8:30am 4:30pm...Read More


Q: What do I do if an item is missing from my order?

A: If you have received your order and an item is missing or incorrect, please call our contact centre on 0345 100 1122 or 0121 200 2120 and we'll work...Read More


Q: How do I track my parcel?

A: As soon as your order is despatched you will receive an email notification to your registered email address. This will include a link to the relevant...Read More


Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More


Q: Can I have my order delivered to a store?

A: Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores using our click&collect service. Simply...Read More