Welcome to our Help Centre

Most Asked Questions

Q: Can I still place an order online for delivery?

A: We will be working hard to fulfil any existing orders by Wednesday 1st April, and we are now unable to accept any new orders or returns until at least the...Read More


Q: How do I return an item?

A: RETURN ITEMS FREE OF CHARGE - EXTENDED TO 180 DAYS We have temporarily extended our FREE RETURNS GUARANTEE up to 180 days on orders placed from 18th March...Read More


Q: Can I still receive delivery of parcels?

A: We will be working hard to fulfil any existing orders by Wednesday 1st April, and we are now unable to accept any new orders or returns until at least the...Read More


Q: Should I be concerned about touching an order I have received or collected?

A: Public Health England has said that there is no current evidence to suggest that the virus can be transmitted from packages. ...Read More


Q: Are services affected?

A: A decision has been made to cancel our demo day event in our Birmingham store on the 1st and 2nd April. We will let you know when this will be...Read More


Q: Are your Birmingham/London stores closed due to CoronaVirus?

A: At Cooksongold our number one priority is the safety of our store teams and customers, therefore our two stores remain closed but we will keep you updated...Read More


Latest Updates

Will Coronavirus have an impact on Cooksongold?

Cooksongold is taking the spread of Coronavirus in the UK extremely seriously. Our number one priority remains the safety and wellbeing of our staff and customers, and we are taking active measures to keep them safe.

Please see our full statement.

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