Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: FREE 180 DAY RETURNS To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is larger...Read More


Q: How do I trade in my scrap?

A: To ensure your scrap is safely returned to us we have four methods of collection :  Add one of our FREE scrap pots or scrap bags, then simply post it...Read More


Q: How do you charge for scrap services?

A: Our charges vary based on: Quantity of materials supplied The assay type - make up of gold, silver, platinum etc. The processes we have to useFor further...Read More


Q: What are the latest metal prices?

A: Our latest scrap prices are available online and updated twice a day. Visit our Metal Prices page to find out more.   ...Read More


Q: What are the settlement terms for the Cooksongold scrap service?

A: Our settlement terms are flexible and allow us to pay you by: Cash Bank transfer Credited to your Cooksongold Metal Account or Cooksongold credit...Read More


Q: What type of materials do you treat?

A: We treat thousands of pounds worth of scrap metal items every day. We can provide valuations for: Unwanted or damaged jewellery, including watch...Read More


Latest Updates

Will Coronavirus have an impact on Cooksongold?

Cooksongold is taking the spread of Coronavirus in the UK extremely seriously. Our number one priority remains the safety and wellbeing of our staff and customers, and we are taking active measures to keep them safe.

Please see our full statement.

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