Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: FREE 180 DAY RETURNS To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is larger...Read More

Q: What is your email address?

A: Our email address for any queries you may have is info@cooksongold.com ...Read More

Q: How do I Click and Collect?

A: To click&collect, simply follow the instructions below Step 1 Add your required products to your basket Step 2 Once in the checkout login or...Read More

Q: How do you charge for scrap services?

A: Our charges vary based on: Quantity of materials supplied The assay type - make up of gold, silver, platinum etc. The processes we have to useFor further...Read More

Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More

Q: How do I trade in my scrap?

A: To ensure your scrap is safely returned to us we have four methods of collection :  Add one of our FREE scrap pots or scrap bags, then simply post it...Read More

Latest Updates

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Will Coronavirus have an impact on Cooksongold?

Cooksongold is taking the spread of Coronavirus in the UK extremely seriously. Our number one priority remains the safety and wellbeing of our staff and customers, and we are taking active measures to keep them safe.

Please see our full statement.