Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE EXTENDED RETURNS POLICY: Orders Placed from 1st Nov - 21st Dec can be returned until end of January To return an item to us,...Read More

Q: What is my birthstone?

A: Each month of the year has historically had birthstones to represent them dating all the way back to the 15th Century. For our recommendations, we have...Read More

Q: When are your stores open?

A: Our stores are generally open Monday to Friday.    Cooksongold Birmingham Store MapCooksongold, 59 - 83 Vittoria Street, Birmingham, B1 3NZ Tel:...Read More

Q: Can I exchange an item?

A: If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...Read More

Q: How do I return faulty items?

A: For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...Read More

Q: How do I track my parcel?

A: As soon as your order is despatched you will receive an email notification to your registered email address. This will include a link to the relevant...Read More