Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is...Read More


Q: Can I return a special order?

A: We regret to advise that some special order items will not be accepted for return. This includes: Some cut bullionPiercing related products (such as ear...Read More


Q: How do I track my parcel?

A: As soon as your order is despatched you will receive an email notification to your registered email address. This will include a link to the relevant...Read More


Q: Can I exchange an item?

A: If you are returning an item within 30 days (excluding cut metal such as wire, sheet or chain) and would like an exchange, then the following process...Read More


Q: What do I do if an item is missing from my order?

A: If you have received your order and an item is missing or incorrect, please call our contact centre on 0345 100 1122 or 0121 200 2120 and we'll work...Read More


Q: When are your stores open?

A: Cooksongold Birmingham 59 - 83 Vittoria Street, Birmingham, B1 3NZTel: 0345 100 1122 Day Open Close Mon - Thu 8:30am 4:30pm Fri 8:30am 4:15pm Sat- Sun...Read More