Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is...Read More

Q: Can I exchange an item?

A: If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...Read More

Q: Do you deliver internationally?

A: We welcome orders from all over the world and have customers in over 50 countries. Our delivery methods to International countries include: Airmail from...Read More

Q: How do I track my parcel?

A: As soon as your order is despatched you will receive an email notification to your registered email address. This will include a link to the relevant...Read More

Q: How do we calculate our postage costs ?

A: Postage charge will vary depending on the weight and value of your goods. Your shopping basket will always display the most relevant postage options and...Read More

Q: How do I return faulty items?

A: For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...Read More

Latest Update

OPENING MONDAY 23RD JULY - Your Brand New Birmingham Store

New CooksonGold Store

Cooksongold's Birmingham Store is currently closed for a well deserved refresh.


  • BIGGER - we'll be extending the store to give you more space to browse
  • MORE TO BUY - We'll have even more products on display than ever before
  • DEDICATED DEMOs - We'll have a brand new dedicated Workshop to help you learn new techniques or discover our range of Professional Tools