Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: FREE 180 DAY RETURNS To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is larger...Read More


Q: How do you charge for scrap services?

A: Our charges vary based on: Quantity of materials supplied The assay type - make up of gold, silver, platinum etc. The processes we have to useFor further...Read More


Q: How do I trade in my scrap?

A: To ensure your scrap is safely returned to us we have four methods of collection :  Add one of our FREE scrap pots or scrap bags, then simply post it...Read More


Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More


Q: How do I Click and Collect?

A: To click&collect, simply follow the instructions below Step 1 Add your required products to your basket Step 2 Once in the checkout login or...Read More


Q: How long will it take to process my scrap?

A: We try to turn around jobs as quickly as possible. Our aim is to process:   Clean and Hallmarked Scrap Within 24 hours Assay Bars Within 24 hours...Read More


Latest Updates

What is PayPal Pay in 3?

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score..

Who can use PayPal Pay in 3?

How do I pay using PayPal Pay in 3?

How does PayPal Pay in 3 work?

PayPal Pay in 3 doesn’t appear as an option within my PayPal wallet. Why not?

For more FAQs and terms and conditions of PayPal Pay in 3, please visit the PayPal website.

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