Welcome to our Help Centre

Most Asked Questions

Q: How do I trade in my scrap?

A: To ensure your scrap is safely returned to us we have four methods of collection :  Add one of our FREE scrap pots or scrap bags, then simply post it...Read More


Q: How do I return an item?

A: COOKSONGOLD FREE 180 DAY RETURNS Returns with Royal Mail Printerless Returns You can now create return labels, even without a printer! ...Read More


Q: How do you charge for scrap services?

A: Our charges vary based on: Quantity of materials supplied The assay type - make up of gold, silver, platinum etc. The processes we have to useFor further...Read More


Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More


Q: Can I watch my scrap being melted?

A: Please note due to COVID restrictions we have suspended allowing customers to watch their scrap being reprocessed.  ...Read More


Q: What type of materials do you treat?

A: We treat thousands of pounds worth of scrap metal items every day. We can provide valuations for: Unwanted or damaged jewellery, including watch...Read More


Latest Updates

What is PayPal Pay in 3?

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score..

Who can use PayPal Pay in 3?

How do I pay using PayPal Pay in 3?

How does PayPal Pay in 3 work?

PayPal Pay in 3 doesn’t appear as an option within my PayPal wallet. Why not?

For more FAQs and terms and conditions of PayPal Pay in 3, please visit the PayPal website.

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