Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: FREE 180 DAY RETURNS To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is larger...Read More


Q: Can I return a special order?

A: We regret to advise that some of our special order items will not be accepted for return. This includes: All grain and some cut bullion Piercing...Read More


Q: How do I Click and Collect?

A: To click&collect, simply follow the instructions below Step 1 Add your required products to your basket Step 2 Once in the checkout login or...Read More


Q: How do I return faulty items?

A: For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...Read More


Q: I've been sent an incorrect item. What do I do?

A: If you believe items have been sent incorrectly, please can you contact our customer service team on either 0345 100 1122 or email us. We will then...Read More


Q: Can I exchange an item?

A: If you are returning an item within 180 days (excluding cut metal such as wire, sheet or chain) and would like an exchange, then the following...Read More


Latest Updates

What is PayPal Pay in 3?

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively. Please note that Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and possible impact to your credit score..

Who can use PayPal Pay in 3?

How do I pay using PayPal Pay in 3?

How does PayPal Pay in 3 work?

PayPal Pay in 3 doesn’t appear as an option within my PayPal wallet. Why not?

For more FAQs and terms and conditions of PayPal Pay in 3, please visit the PayPal website.

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