Most Asked QuestionsQ: How do I return an item?A: Return items FREE OF CHARGE EXTENDED RETURNS POLICY: Orders Placed from 1st Nov - 21st Dec can be returned until end of January To return an item to us,...Read More Q: What is my birthstone?A: Each month of the year has historically had birthstones to represent them dating all the way back to the 15th Century. For our recommendations, we have...Read More Q: When are your stores open?A: Our stores are generally open Monday to Friday. Cooksongold Birmingham Store MapCooksongold, 59 - 83 Vittoria Street, Birmingham, B1 3NZ Tel:...Read More Q: Can I exchange an item?A: If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...Read More Q: How do I return faulty items?A: For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...Read More Q: How do I track my parcel?A: As soon as your order is despatched you will receive an email notification to your registered email address. This will include a link to the relevant...Read More |
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