Welcome to our Help Centre


How do I know my promotion code has been accepted?

If you have a promotional or offer code, these can be applied on the Checkout screen under Delivery Method. Type in your code and click the apply button....
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How can I add a voucher code to my order?

If you are lucky enough to have received a promotional code or a free product or a discount for your next order, these can be applied in the checkout...
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What is your latest deal of the week?

Every week we offer a product or range of products at a limited, discounted price. Our latest deal of the week is... ...
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I have applied the bead code to my order but it comes up invalid.

Sorry about this. If you place your order, and get the order number from the screen, and give us a ring on 0121 200 2120, then we'll be able to have a...
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when is your next free delivery event?

We don't advertise our free delivery events in advance, but it's worth following us on facebook or subscribing to our emails to find out...
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I didn't receive my welcome offer. Help!

We're sorry if you didn't receive your welcome offer. There can be many reasons why this happens but if you email us directly quoting the email...
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