Welcome to our Help Centre

Do you sell gift vouchers?

To purchase gift vouchers call : 0345 100 1122 or 0121 200 2120, or visit our trade counters in Birmingham (Jewellery Quarter), or London (Hatton Garden)....Read more

When is your next Free Delivery Event?

We don't advertise our free delivery events in advance, but it's worth following us on facebook or subscribing to our emails to find out...Read more

How can I add a voucher code to my order?

If you are lucky enough to have received a promotional code or a free product or a discount for your next order, these can be applied in the checkout...Read more

What is your latest deal of the week?

Every week we offer a product or range of products at a limited, discounted price. Our latest deal of the week is... ...Read more

I didn't receive my welcome offer. Help!

We're sorry if you didn't receive your welcome offer. There can be many reasons why this happens but if you email us directly quoting the email...Read more

How do I know my promotion code has been accepted?

If you have a promotional or offer code, these can be applied on the Checkout screen under Delivery Method. Type in your code and click the apply button....Read more