Welcome to our Help Centre


Do you use third party cookies?

When you visit Cooksongold.com you may notice some cookies that aren't related to Cooksongold.com. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on Cooksongold.com include:

Partner What their cookies are used for
Crazy EggCrazy Egg does not use third party cookies that share information with other websites. Session information is stored in first party cookies only. MouseFlow does record mouse movements, clicks, keystrokes and navigation of the website. Any personal information typed into the website can be recorded but is not stored by the cookies.
CriteoThe Criteo cookie collects data based on which products you have looked at. The data is used to serve advertisements with related products and the products you may be interested in. The ads will be served across a range of sites.
DotmailerUse an 'open tracking' which tracks email open rates and enables us to gauge interest / engagement levels.
Facebook ConnectThe Facebook Like button allows you to share our website and other services. Users can express their interest by clicking the like button, and can share content from our website to Facebook.
Fact FinderFact Finder is our on-site search provider. Fact Finder will track items you have viewed and added to your basket in your current sessions and will amend search results based on this information.
Fresh RelevanceThese cookies enable Fresh Relevance software. This software gathers relevant data when you register including your email, first name, last name, country and currency. In addition it stores a log of items you have recently browsed and added to your basket, allowing us to provide you reminders and dynamically recommended content and product suggestions both onsite and by email. If at any time you do not wish for this information to be collected - you can get in touch with us and request to be removed from our Fresh Relevance database.
Google AnalyticsGoogle Analytics - site analytics to gather user information to improve the customer experience
Google +1The +1 button allows you to share our website and other services. Users can express their interest by clicking the +1 button, and can share content from our website to Google+.
Google Adwords ConversionGoogle uses cookies to serve ads based on your prior visits to Cooksongold.com. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Klick2ContactWe have a "Live Chat" function that allows you to chat to a representative from our customer services team. The technology that makes this possible uses cookies, which control the pop up by providing an session ID with a time and date stamp, but no confidential information is stored in them.
NanorepWe have a "Need Help" function that allows you to search our FAQ database. The technology that makes this possible uses cookies, which will provide us a session ID with a time and date stamp, but no confidential information is stored in them.
OmniconvertThese cookies enable Omniconvert to see information about you to enable it to show popups and banners specific to your interests, country or device type. No information is stored by Omniconvert.
Peerius/EpiserverPeerius cookies help us show relevant products whilst you're visiting our website. This means we only show you products that you're likely to be interested in. The cookies Peerius uses are named: peerius_ct, peerius_rid, peerius_sess and peerius_user.
PinterestThe Pinterest share button allows you to share our website and other services. Users can express their interest by clicking the Pinterest share button, and can share content from our website to Pinterest.
Twitter ButtonThe Twitter button allows you to share our website and other services. Users can express their interest by clicking the Twitter button, and can share content from our website to Twitter.
Twitter RemarketingThis cookie allows Cooksongold to show you advertisements through Twitter based on products that you may be interested in and it may also show an advertisement to follow the page.
Vbulletin (forum)Vbulletin use cookies for their 'remember me' feature and marking posts as read.
YouTubeThe YouTube video button allows you to share our website and other services. Users can express their interest by clicking the YouTube video button, and can share content from our website to YouTube.
Banner advertising on other websites.This type of advertising is designed to provide you with a selection of products based on what you're viewing on cooksongold.com, which are presented to you by our agency when you visit other selected websites.The adverts may show you relevant products to your browsing history.The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the 'What are cookies' tab'.
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Cooksongold.com 'share' tools

If you take the opportunity to 'share' Cooksongold.com content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.allaboutcookies.org/ (opens in a new window - please note that we can't be responsible for the content of external websites).