Welcome to our Help Centre


What information do we collect and how do we use use it ?

When you order, we need to know the following information:

Your name, your company name, email address, delivery address, credit, debit card or Cooksongold account number.

This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you if there are any problems with your order. For some international deliveries this number may be given to our couriers.

When you enter a contest or promotional feature we may ask for your name, address and e-mail address so we can administer the content and notify winners.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us.