Welcome to our Help Centre


Do I need to be a company to register?

No, we accept orders from individuals as well as companies. Just ensure when you register that you fill in all fields that are marked with a red asterisk (...Read more

Why can't I register ?

If you are not being accepted for registration, carefully check your form, any field marked 'required' must have an entry. When logging in ensure...Read more

How do I change my password?

Changing your password is easy. After logging into your account, just click on Personal Details under the My Account menu in the top right of the screen....Read more

I have just changed my email address and unable to log in

We are serious about security at Cooksongold so any changes to your email will be processed by a member of our team for processing. This should normally...Read more

How do I register ?

To be able to get the most from Cooksongold.com, we recommend that you register your details with us. To register all you need to do is click here. You...Read more

How do I log in ?

Click on the log in button and enter your email address and password. This quickly allows you to access the shop, see prices and order online. If you'...Read more

Can I see your on-line shop without registering ?

Yes. You can browse our entire product range and prices. You can also build a basket but you will not be able to place an order without registering. When...Read more

When I register to use the on-line shop, how long will it take to activate my account ?

All new or existing customers wishing to pay by credit/debit card, you account will automatically be registered on submitting the form. You will receive...Read more

Why do I have to register to access www.cooksongold.com ?

Registering on our site allows you to fully access our on-line shop, view full details of all our products including prices, stock information and place...Read more

I have forgotten my password. Can I get a new one?

If you have forgotten your password, visit our Password Recovery Page. You will need to know your email address as we will send details on how to reset...Read more