Welcome to our Help Centre

How do I pay using my Cooksongold Credit Account?

When registering ensure you complete the 'Existing Cookson Account No' box with your existing number i.e. 001B123456 (found on previous invoices)....Read more

Do I need to be a company to register?

No, we accept orders from individuals as well as companies. Just ensure when you register that you fill in all fields that are marked with a red asterisk (...Read more

How do I apply for a credit account?

You can apply for a credit account by filling out the attached Credit Account application form and emailing it to info@cooksongold.com ...Read more

I am an existing customer, how do I purchase online?

If you've placed an order with us before via our contact centre, or at one of our trade counters, you are more than welcome to order online. Please...Read more

Can I add a new address to my account?

Yes! You can add a new delivery or billing address during the checkout process. Alternatively, if you are logged in, go to the despatch addresses button...Read more

I am having trouble finding where to enter the VAT number on my account- where do I go ?

You enter the VAT number on the Registration form. Please ensure you enter just the numbers with no spaces. To add onto an existing account, click on '...Read more

How do I change my personal details?

Log into your account  Click "My Account" in the top right hand corner Then click the "Personal Details" button underneath your...Read more

How do I unsubscribe from your mailing list?

You can now simply unsubscribe from our mailing list by going to Personal Details once you are logged into your account.   Alternatively - you can...Read more

How can I sign up to receive emails from you?

  You can receive emails that will tell you all about our latest offers and deals two ways: You can signup to our mailing list but please take...Read more

Can I amend the cardholder address?

To amend your personal details, including email, password and cardholder address, login and visit the Personal Details page. You will be able to amend a...Read more

Can I view items I have previously bought ?

To view all previous order and baskets, please ensure you are logged in to your account. Once you have logged in, click on the 'Your account’ button. From...Read more

Why do I have to register to access www.cooksongold.com ?

Registering on our site allows you to fully access our on-line shop, view full details of all our products including prices, stock information and place...Read more