Welcome to our Help Centre

Why does my solder not run freely?

Check that the joint is clean, and that there is no flux on the surface. For more detailed soldering advice click here for our soldering...Read more

Why do I have to use different tweezers when using pickle and soldering?

If you use ferrous metal tweezers in pickle the copper oxides in the pickle will become suspended in the solution. This can cause your pieces to be...Read more

What is the difference between filled and plated?

You will see products across our site referred to as gold filled or gold plated. It can often be confusing as to what this means - so we've asked our...Read more