Welcome to our Help Centre


How do I pay using my Cooksongold Credit Account?

When registering ensure you complete the 'Existing Cookson Account No' box with your existing number i.e. 001B123456 (found on previous invoices)....Read more

What forms of payment do you accept ?

We welcome Visa, MasterCard, Visa Debit* and PayPal.       If you have a Cookson Precious Metals credit account, you can pay...Read more

How do I apply for a credit account?

You can apply for a credit account by filling out the attached Credit Account application form and emailing it to info@cooksongold.com ...Read more

How much is this in my currency?

If you want to translate prices. Click one of the links below: GBP EUR USD CAD AUD NZD NOK SEK   DKK CHF     ...Read more

Is it safe to use my credit or debit card ?

Shopping at cooksongold.com is secure. Our secure server encrypts your credit/debit card details. Our customers have never reported fraudulent use of...Read more

Why isn't PayPal working?

If PayPal isn't working it could be because there is a part of the address missing.   Please check that you have filled in all the required...Read more

Can I pay using PayPal?

Yes, just click the PayPal option when you go to checkout, under the Payments and Summary section and fill out your details. Find out more about PayPal by...Read more

Do you accept cheques?

When ordering online, we only accept the following payment options. If you are ordering via our contact centre you can pay by cheque. Cheques should be...Read more