Welcome to our Help Centre


Can I make changes or add items to my order once I've ordered it?

Once you have clicked the 'Place your Order' button we are unfortunately in most circumstances unable to amend or add items to your order.

If you would like to add products to your order, please place a new order for these items.

If you need to remove items from your order or cancel it completely, please contact our customer services team on 0345 100 1122 or 0121 200 2120 between 8am and 8pm, Monday to Friday, or email us at info@cooksongold.com. Please have your order reference number to hand.

If your order has already been despatched or delivered, then you'll need to follow our returns procedure in the event of any unwanted products.