Welcome to our Help Centre


How do I know if my order has been placed ?

Once you have placed your order, you will see an on screen order confirmation. You will also receive an e-mail to confirm that the order has been placed. The order acknowledgement e-mail will include a PDF attachment listing the items on your order.

Once your order has been despatched, you will receive an e-despatch notification. This e-mail will include any tracking details for your parcel. However, please be aware that any parcels sent first class post will not have any tracking details.