Welcome to our Help Centre


How do I return an item?

You can return items to Cooksongold FREE OF CHARGE

We know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. You will need to send a returns form with your item. Depending on the weight and value, you can download the form below.

FREE Returns Forms

Up to 3kg ReturnSpecial Returns

Please return any products to: 

The Returns Department,
Cookson Precious Metals,
59 - 83 Vittoria Street,
Birmingham,
B1 3NZ. 

If your parcel value is more than £500 and/or over 10kg, please call us on 0345 100 1122 and we will arrange collection.

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see here. Goods accepted for return will be credited at the price on the date of invoice. We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method. If you request a refund, this will be normally processed within one working week.

Related Queries Include:

Exchanging an item >>

Cancelling an order within 30 days >>

Special order items >>

Item sent incorrectly >>

Item is faulty or has developed a fault >>

Return of items more than 30 days old >>