Welcome to our Help Centre

How do I return an item?

Return items FREE OF CHARGE

To return an item to us, please click one of the links below based on the size and value of your parcel.
If your parcel is larger than 10kg or more than £500 - please contact us to discuss return options.

FREE Returns Forms

Up to 3kg ReturnSpecial Returns

Please return any products to: 

The Returns Department,
Cookson Precious Metals,
59 - 83 Vittoria Street,
B1 3NZ. 

  • Returned goods will be credited if returned in their original condition, and with a completed Returns Form
  • For special order items, such as bespoke cut bullion, please see here
  • Goods accepted for return will be credited at the price on the date of invoice
  • We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund
  • If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method
  • If you request a refund, this will be normally processed within one working week.

International ReturnsRelated Queries Include:

Exchanging an item >>

Cancelling an order within 30 days >>

Special order items >>

Item sent incorrectly >>

Item is faulty or has developed a fault >>

Return of items more than 30 days old >>

Returns for International Customers >>