Welcome to our Help Centre


How do I return an item?

You can return items to Cooksongold FREE OF CHARGE We know that for one reason or another there may be a time where you will need to return or exchange...
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How do I return faulty items?

For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...
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Can I exchange an item?

If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...
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Can I return an item more than 30 days old?

If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions...
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Can I cancel a stocked order?

You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such...
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I've been sent an incorrect item. What do I do?

If you believe items have been sent incorrectly, please can you contact our customer service team on either 0345 100 1122 or email us. We will then...
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What do I do if an item is missing from my order?

If you have received your order and an item is missing or incorrect, please call our contact centre on 0345 100 1122 or 0121 200 2120 and we'll work...
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Can I return a special order?

We regret to advise that some special order items will not be accepted for return. This includes: Some cut bullionPiercing related products (such as ear...
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How do I get my refund?

Refunds will be credited to the card or the monthly account used for the original order. ...
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How long does a return take to process?

If you request a refund, this will be normally processed within one working week. If you are returning an item within 30 days and would like an exchange,...
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