Welcome to our Help Centre


Do you deliver internationally?

We welcome orders from all over the world, and have customers in over 50 countries. Our delivery methods to International countries include: NEW Global...
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How long do the various delivery methods take?

Royal Mail 1st Class - Aim to be delivered next working day (Monday to Saturday) (not guaranteed next day)Royal Mail Recorded Delivery - 3-5 working...
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How long do free delivery items take to arrive?

We aim to despatch all orders placed before 5pm Monday to Friday the same day. However, during our free delivery events your order may not be despatched...
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What do I do if an item is missing from my order?

If you have received your order and an item is missing or incorrect, please call our contact centre on 0345 100 1122 or 0121 200 2120 and we'll work...
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When will my order be despatched?

Any order placed up to 5pm GMT Monday to Friday will be despatched the same day. If your order is placed after 5pm GMT from Monday to Thursday, we will...
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How do you ship hazardous goods?

We ship our hazardous goods across the UK via a range of couriers depending on the size and weight of your total order. We cannot ship hazardous items by...
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Can I reserve an item that is out of stock for when you receive it?

If one of the items in your basket is expected or out of stock you will be given the following options to select from when you checkout: I want my items...
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Can I have my order delivered to a store?

Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores. Simply select the Collect for Free option in the Delivery...
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Why can't I see a first class post option?

If you have limited delivery options when you come to checkout, it is likely you have a HAZARDOUS labelled item in your basket. This could include:...
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Do you offer a Saturday delivery service?

For guaranteed Saturday delivery, UK customers can choose TNT Saturday by 6pm when selecting a delivery method. ...
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