Welcome to our Help Centre


How long do free delivery items take to arrive?

We aim to despatch all orders placed before 5pm Monday to Friday the same day. However, during our free delivery events your order may not be despatched...Read more

When is your next Free Delivery Event?

We don't advertise our free delivery events in advance, but it's worth following us on facebook or subscribing to our emails to find out...Read more

Why can't I see a first class post option?

If you have limited delivery options when you come to checkout, it is likely you have a HAZARDOUS labelled item in your basket. This could include:...Read more

When will my order be despatched?

Any order placed up to 5pm GMT Monday to Friday will be despatched the same day. If your order is placed after 5pm GMT from Monday to Thursday, we will...Read more

What do I do if an item is missing from my order?

If you have received your order and an item is missing or incorrect, please call our contact centre on 0345 100 1122 or 0121 200 2120 and we'll work...Read more

Can I have my order delivered to a store?

Yes, you can pick up your order from either our Hatton Garden or Jewellery Quarter stores using our click&collect service. Simply...Read more

How long do the various delivery methods take?

Delivery MethodDetails Royal Mail1st ClassAims to deliver the next working day incl. Saturdays Recorded DeliveryAims to deliver next working day incl....Read more

I have some items in my basket but it isn't showing free delivery?

Our free delivery events are limited to our UK customers only, and your basket value must be over £25 (excluding VAT). A UK customer is defined as a...Read more

Can I reserve an item that is out of stock for when you receive it?

If one of the items in your basket is expected or out of stock you will be given the following options to select from when you checkout: I want my items...Read more

Do you have restrictions on hazardous goods?

Due to new European and national legislation, increased incidents involving dangerous goods and stricter courier and delivery requirements, we have...Read more

Will I incur any import or duty charges for my order?

Any customs or import duties are charged once the order reaches it's destination country and must be paid by the recipient of the order. We have no...Read more

Do you offer a Saturday delivery service?

For guaranteed Saturday delivery, UK customers can choose TNT Saturday by 6pm when selecting a delivery method. ...Read more