Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is...Read More


Q: Can I exchange an item?

A: If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...Read More


Q: Do you deliver internationally?

A: We welcome orders from all over the world and have customers in over 50 countries. Our delivery methods to International countries include: Airmail from...Read More


Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More


Q: What catches do I need to finish a chain?

A: For the most professional finish chain ends should be used, and then a suitable trigger or carabiner clasp attached. ...Read More


Q: What do the code numbers that precede a style of chain mean?

A: The code numbers that precede the chain relate to the size of the chain. For example: 12/18 Trace- 12 = gauge wire in inches (0.012) 18 = links per inch 18...Read More


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