Welcome to our Help Centre

Most Asked Questions

Q: How do I return an item?

A: Return items FREE OF CHARGE To return an item to us, please click one of the links below based on the size and value of your parcel. If your parcel is...Read More


Q: What is the difference between hard and soft wire?

A: Soft wire is fully annealed and more malleable, ideal when you want to manipulate or form a design. It is often used when creating more detailed or...Read More


Q: Do you deliver internationally?

A: We welcome orders from all over the world and have customers in over 50 countries. Our delivery methods to International countries include: Airmail from...Read More


Q: How do I return faulty items?

A: For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team on either 0345 100 1122 or 0121 200 2...Read More


Q: Can I exchange an item?

A: If you are returning an item within 30 days and would like an exchange, then the following process will apply: You will need to return the item with a...Read More


Q: What are your terms and conditions?

A: Business Customers and ConsumersSome of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.All...Read More


Latest Update

How do I order a Cooksongold Catalogue?

NEW Cooksongold Catalogue 2018/19

Our NEW 2018/19 Cooksongold catalogue is available for £10.001 or for FREE if you place an order over £75.002

Order Today

Alternatively, you can download a digital copy3 Via the links below:

Cooksongold Catalogue

App StoreGoogle Play App

1 £10.00 excludes delivery charge
2 £75.00 is excluding VAT and delivery and excludes catalogues themselves.
3 Apps Only available on Apple and Android devices.